Executive Command Centre

Executive Command Centre

Live customer, meter and payment donuts · other charts and KPIs remain sample data

Revenue collected
51.8M KES
+4.3%vs Aug
Collection efficiency
87.2%
+1.8%target 90%
Non-revenue water
32.4%
-2.1%vs Aug
Active accounts
44,814
+1.4%+612 this month

Billed vs collected

KES millions, monthly

+4.3% vs last month

Payments by channel

Live · completed payments · all time

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NRW by zone

% of system input volume

  • Langas
    41%
  • Kapsoya
    36%
  • Huruma
    33%
  • Pioneer
    27%
  • Elgon View
    22%
  • CBD
    18%

Production vs billed volume

'000 m³ per month

Service levels

This month

92%
Bills on time
78%
Tickets in SLA
84%
Meters read
96%
Water quality pass

Customers by category

Live · current records

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Meters by status

Live · current records

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Customer contacts by channel

Last 30 days

14 large-consumer accounts are over 90 days in arrears
M-Pesa reconciliation: 99.4% auto-matched today